Terms and Conditions

At Balloons by Serenity, we are committed to protecting your privacy. This Privacy Policy outlines the types of personal information we collect, how it is used, and how we protect it.

1. Information We Collect

We collect personal information that you provide to us, such as your name, email address, phone number, and payment details when you make a purchase, request services, or communicate with us.

2. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders and requests
Communicate with you regarding your orders and inquiries
Improve our products and services
Send you promotional offers or updates (only if you have opted-in to receive such communications)

3. How We Protect Your Information

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

4. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with trusted service providers who assist us in operating our website and conducting our business, as long as they agree to keep this information confidential.

5. Your Rights

You have the right to:

Access, correct, or delete your personal information
Opt out of receiving promotional emails at any time
Request that we not share your information with third parties

To make any requests, please contact us at balloonsbyserenity@gmail.com.

6. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Any changes will be posted on this page, and the "Last Updated" date will be revised accordingly.

7. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us at balloonsbyserenity@gmail.com.

Cancellations and Refunds

All Grab & Go sales are final. Refunds will only be issued if we are unable to fulfill the order. Customers cannot request a refund for any other reason. Please ensure that you review your order carefully before finalizing your purchase.

If you need to cancel or reschedule your event, you must do so at least 14 days prior to your event date. Retainer fees are non-refundable, however, we will be happy to apply your retainer to a future event within 6 months of the original event date. Due to factors out of our control, the overall cost is subject to change.

Please note that cancellations made less than 14 days from your event date are not eligible to be rescheduled and retainer fees are non-refundable.

Return Policy

Returns are not accepted. Balloons by Serenity LLC is not liable for balloons once they are out of our care. Balloons by Serenity LLC uses only the highest quality balloons and materials, however, some may pop or deflate sooner than anticipated. We cannot guarantee your balloons will last once they have been picked up. Environmental factors, including weather, children, pets, different surfaces, hot or cluttered car conditions, and foliage can jeopardize the lifespan of our creations.

Creative Control

The actual product may vary based on the provider’s creative interpretation or structural necessity of the balloon décor, while maintaining the integrity of the overall look of the balloon décor.

Last updated: 5/1/2025