Things we get asked a lot...

We serve Saratoga County, NY, and the surrounding areas including Albany, Rensselaer, and Schenectady counties.

A chart with our most commonly requested colors can be found here.(https://www.balloonsbyserenity.com/balloon-color-chart)

It would be our pleasure to deliver and install our creation for your event! We have a minimum total of $200 before delivery in order to provide installation. Anything less than $200 can be made fully constructed as a Grab & Go option for self-installation. Delivery times are scheduled based on your event start time and venue availability.

No, Grab & Go orders are for self-installation only. We provide detailed instructions and a tutorial on our website to help you set up your decor effortlessly. Visit our website for more information and the installation guide.

The time it takes to install our balloon décor varies and is based on the scale of the design. All of our inflating is done ahead of time so that we can try to keep it to under one hour whenever possible. If the venue has a limited setup time and additional artists are required to complete the installation within the specified timeframe, an additional fee may be applied.

We recommend booking at least two weeks in advance to ensure we have enough time and materials to create high-quality decor for your event. The sooner, the better!

To reschedule, contact us at least 14 days before your event. We'll apply your retainer to a future event within 6 months. Cancellations less than 14 days before the event are non-refundable and cannot be rescheduled. Grab & Go Garlands sales are final unless we can't fulfill the order. For more details, check our Grab & Go policy on our website.