Delivery for Grab & Go orders is subject to an additional fee and does not include installation services. The fee is purely for delivery convenience. It is required that someone be available to meet the delivery personnel outside and retrieve the item(s) from the vehicle. For safety and liability reasons, we do not enter the home or venue for Grab & Go orders. Self-installation instructions will be provided with the garland and are also available on our website. To request delivery and installation of the decor, please submit a request through the event inquiry form. A minimum order of $200 is required for delivery and installation services.

There is a minimum order of $200 (before delivery) for decor installation services, which helps cover various costs, including liability insurance. Anything less than $200 can be made fully constructed as a Grab & Go option for self-installation.

At Balloons by Serenity, we understand that plans can change. If you need to reschedule your event, you must do so at least 14 days prior to your event date. We will be happy to apply your retainer to a future event within 6 months. Please note that cancellations made less than 14 days from your event date are not eligible to be rescheduled, and retainers are non-refundable. Grab & Go Garlands sales are final. Refunds will only be issued if we are unable to fulfill the order. Any other requests for a refund on Grab & Go orders will be denied. A full copy of our Grab & Go policy can be found here. Our goal is to create unforgettable moments for your special event, and we appreciate your understanding of our policies.

Balloons by Serenity LLC is based out of Saratoga County, NY, and proudly serves the surrounding areas including Albany, Rensselaer, and Schenectady counties.

Custom decor takes a lot of time to design and execute, so the sooner, the better! We recommend booking a minimum of two weeks in advance to ensure we have the necessary materials and time needed to provide you with a high-quality result. By giving us ample notice, you help us create unforgettable moments for your special event.

The time it takes to install our balloon décor varies and is based on the scale of the design. All of our inflating is done ahead of time so that we can try to keep it to under two hours whenever possible. If the venue has a limited setup time and additional artists are required to complete the installation within the specified timeframe, an additional fee may be applied.

A chart with our most commonly requested colors can be found here.

We would love to work with you! Submit an Event Inquiry here. Order Grab & Go Garlands here.

It would be our pleasure to deliver and install our creation for your event! We have a minimum total of $200 before delivery in order to provide installation. Delivery times are scheduled based on your event start time and venue availability. Delivery may be available for a fee for Grab & Go orders and does not include installation. It is required that someone be available to meet the delivery personnel outside and retrieve the item(s) from the vehicle. For safety and liability reasons, we do not enter the home or venue for Grab & Go orders.